Help and resources
Clear information for the next step.
Understand common aged-care pathways, prepare useful questions and connect with official Australian services.
Official starting points
Trusted Australian resources.
Frequently asked questions
Questions people often begin with.
Where do I start if I need aged care?
My Aged Care is the Australian Government entry point for information, assessment and access to government-funded services. You can also speak with potential providers about private services and local availability.
What is an aged-care assessment?
An assessment considers your needs, circumstances and goals, and helps determine eligibility for government-funded supports. The assessment type depends on the care being considered.
How should I compare residential care homes?
Consider location, atmosphere, care approach, staffing, clinical capability, daily life, food, cultural support, rooms, fees, visiting, complaints handling and what current residents and families say.
Is retirement living the same as residential aged care?
No. Retirement living is generally independent accommodation under a village contract. Residential aged care provides accommodation, personal support and nursing care for eligible people who cannot continue living independently.
What are my rights when receiving aged care?
Australian aged care is governed by a rights-based framework. Use the official government and Commission resources above for current, authoritative information.